Shipping policy

MERAKINO Shipping Policy

Effective Date: 01-01-25

At MERAKINO, we aim to deliver your premium handcrafted footwear with utmost care and efficiency. Please review our shipping policy for details on delivery timelines, costs, and related information.

1. Shipping Locations

We currently ship to all major cities and towns across India. International shipping options may be available; please contact our support team for more details.

2. Order Processing Time

  • Orders are processed within 1-3 business days of payment confirmation, excluding weekends and public holidays.

  • Custom or personalized orders may require additional processing time. Estimated timelines will be provided at the time of purchase.

3. Shipping Methods and Timelines

We partner with reliable courier services to ensure timely and secure delivery. Estimated delivery times are as follows:

  • Standard Shipping: 5-7 business days within India.

  • Express Shipping: 2-4 business days within India.

Delivery timelines for remote or rural areas may vary.

4. Shipping Charges

  • Standard Shipping: Complimentary for orders above ₹16999 and associated charges for standard and express shipping.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS with a tracking number and link to monitor your shipment’s status. If you face any issues with tracking, please contact our support team.

6. Delivery Address

  • Please ensure your shipping address is accurate and complete. MERAKINO is not responsible for delays or losses due to incorrect or incomplete addresses.

  • Changes to the delivery address can only be made within 24 hours of placing the order by contacting our support team.

7. Undeliverable Packages

In the event of an undeliverable package due to reasons such as an incorrect address or repeated failed delivery attempts:

  • The package will be returned to MERAKINO.

  • Customers may request a re-shipment, subject to additional shipping charges.

8. International Shipping

For international orders:

  • Additional customs duties, taxes, or fees may apply and are the responsibility of the customer.

  • Delivery timelines may vary depending on the destination country and customs clearance processes.

9. Shipping Delays

While we strive to meet delivery timelines, delays may occur due to factors beyond our control, such as weather conditions, strikes, or courier issues. MERAKINO is not liable for such delays but will assist in tracking and resolving issues.

10. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  • Notify us within 48 hours of receipt (for damaged items) or the expected delivery date (for lost shipments).

  • Provide photos and relevant details for damaged items. MERAKINO will arrange a replacement or refund as applicable.

11. Contact Us

For any shipping-related inquiries or assistance, please contact us:

12. Policy Updates

MERAKINO reserves the right to modify this Shipping Policy at any time without prior notice. Updates will be effective upon posting on our website.

Thank you for choosing MERAKINO. We are committed to delivering an exceptional experience, from order placement to delivery.